Updated: 16/09/2020 rockdoors elected door inspector has come round and adjusted the hinges, and lubricated parts of the lock & hinges. Unfortunately the issue generally only occurs in the summer months so likely we won’t know if it’s fixed until next year. Slightly confused as to why Rockdoor backtracked on the door / frame replacement but have contacted them for more info.
Updated: 01/09/2020 A nice gentleman from Rockdoor called me to discuss the issues with the door and offered to replace the door completely free with a new (or same) colour of my choice which is kind of him. I’m glad we are finally getting towards having a normally functioning door and am grateful Rockdoor have reached out to resolve the issue, which could also be related to a poor installation by the original installers. I’ll update here again once the new door is installed and hopefully all the issues with it are fixed!
Ever got home from work or been out for the day and then realised you’ve been locked out due to a faulty composite Rockdoor? Then even after contacting Rockdoor and the installer numerous times the issue is still going on for 4 years?
We first got out Rockdoor installed in 2016, for the first half year it seemed alright, then summer 2017 came and we noticed it was getting quite stiff and hard to operate. The door fully jammed at few times in the summer of 2018 and we had to climb through our window to get in. This persistently got worse and worse, we contacted out installers and Rockdoor multiple times. The first time we contacted the installers they said they would get back to us and they didn’t. Then we chased them again and they replaced the locks, this seemed to help for a bit but it went back to it’s old ways when the Summer came.
Our Installer no longer a Rockdoor installer
Our installers M&M glass are no longer a Rockdoor installer, instead it seems they now do Solidor and other brands, quelle surprise. It makes you wonder why they no longer an official / certified Rockdoor installer. Maybe it is because numerous other people have had issues with bowing on Rockdoors?
Rockdoors new ‘Guaranteed Not to Bow’ as of June 2019
Rockdoor state on their site “Since we relaunched the Next Generation Rockdoor in June 2019, we are pleased to report that the issue of bowing has been eliminated, with a 0% return rate achieved in the past 12 months. ” – https://www.rockdoor.com/guaranteed-not-to-bow
That is all good and well, but implies that doors made before June 2019 are at risk of bowing, as has happened to our door and Rockdoor are currently refusing to replace it.
Before you buy your door make sure to look at Google reviews and trustpilot.
We have now had issues for over 4 years with this door, it is time to share the issues to warn others.
Below are two videos of the door completely inoperable from the outside, this is with two different barrels in the door, as the installer changed the locks once to see if it would resolve the issue.
Wasted time and money
We have wasted significant time, money and so much unnecessary stress for something that you would think would be simple. We have had 3 other door installers / locksmiths look at the door. We have had to climb in the top floor windows multiple times and considered smashing windows to get into the house (luckily we climbed our back fence and noticed we left bathroom window open which we used a ladder to get in).
Endurance Doors View
Endurance Doors have written information on Rockdoors bowing on their website. It is good to see other companies calling them out. https://endurancedoors.co.uk/do-composite-doors-warp/ If we had known that our Rockdoor was likely to bow we would have never got it installed.
“Rockdoor, in particular, has received a review regarding in installation of a Rockdoor from SRJ. However, SRJ has had to take the brunt of the review when in fact, the issue lay solely with the door itself, not the installation.” – https://endurancedoors.co.uk/do-composite-doors-warp/
Rockdoor are suspended from Twitter
Rocksdoors account is suspended from twitter for likely violating the Twitter Rules! https://twitter.com/rockdoorltd
Shocking for such a large company to have their account suspended, I wonder what they did!
Updated: They have been unsuspended from Twitter “We’re not too sure what happened there, but we’re back and we are so happy about it.” – https://twitter.com/rockdoorltd/status/1304337318841589762
Posted a review on trustpilot after a year
A lot of door issues don’t happen immediately, remember the warranty on these doors is 5/10 years. However if you post a review on trustpilot after 12 months they will remove it for violation their guidelines. This is not enough time to review a door. This would likely unfairly skew the results of trustpilot to being more positive, since negative but genuine reviews over a year old may get removed.